Delivery
Unless specifically agreed, the Works are only delivered after full payment.
Unless specifically agreed, Delivery will be made to the address communicated by the Buyer.
Transport is provided by the delivery company determined by the Art Vu website.
Delivery costs depend on the country and region of delivery, as well as the delivery method. Delivery dates indicated at the time of finalizing the Order are only estimates. They are not guaranteed, and they cannot be invoked against the Art Vu site.
Except in the case referred to in the following paragraph, the Art Vu site’s insurance covers the transport of the Work.
If the Buyer wishes to use the delivery company of his choice, he can specify this on the Art Vu website. If applicable, shipping costs are his responsibility. The risks are transferred and the responsibility of the Art Vu site ceases when the Work is taken over by the delivery company chosen by the Buyer.
Return
The Buyer has no right of termination, cancellation or withdrawal unless he falls within the application of the following paragraph.
In the event of online selling or outside the usual place of operation of the Art Vu site to consumers within the meaning of Article I.1, 2° of the Code of Economic Law (hereinafter “CDE”), in application of Book VI, title 3 CDE, the consumer has the right to notify the Art Vu site that he renounces the purchase, without penalties and without indication of reason, within 14 calendar days from the day after the day of delivery Artwork. This is their right of withdrawal.
The consumer does not, however, have the right of withdrawal in the event that he has ordered the Work according to his own specifications, for example without these elements being restrictive, when he has requested a particular framing of the Work, a printing specific to the print, a portrait of himself to the Artist, a personalized Work, etc…
This right of withdrawal does not belong to the Professional Buyer.
Notification of withdrawal must be made using the return form available on the following Website: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf
The consumer Buyer’s right of withdrawal is subject to the return of the Work in perfect condition within 14 working days of sending the aforementioned form. The returned Work must be sent in its original condition, in its original packaging also in perfect condition and with its accessories (certificate of authenticity in particular). After the 14-day period or in the event of damage, the Art Vu site will no longer be able to accept the return, and may return it to its sender.
The return will be made, under the responsibility of the Buyer, to the address communicated by the Art Vu website.
All return shipping costs are the responsibility of the Buyer. Refund of the purchase will take place within 30 days following receipt of the Work by the Art Vu site, provided that all return procedures have been strictly respected. The amount refund will, in all cases, be limited to the sums actually paid to the Art Vu site by the Buyer.
For more information on our term of sales, you can consult them on our site.
Need help?
Contact us by email at hello@art-vu.com for any questions relating to deliveries, returns and refunds.