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Privacy Policy

Art Vu (“We”) cares about the privacy of users (the “User” or “You”) through our website (the “Site”) and are committed to protecting the information that users share with us when using our Site (the “Digital Property”), and we are fully committed to protecting and using your information in accordance with applicable law.

This Privacy Policy describes our practices regarding the collection, use and disclosure of your information through our digital property (the “Services”), when you access the Services from your device.

Before accessing or using any of our Services, please read this Privacy Policy carefully and ensure that you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy, and you remain opposed to our practices, you should cease all use of our Site and Services. By using our Services, you accept the terms of this Privacy Policy and your continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments thereto.

In this Privacy Policy you will find explanations on the following issues:

  • Information we collect

  • How we collect information

  • Why we collect information

  • Who we share information with

  • Where is the information stored?

  • How long is information retained

  • How we protect information

  • Cookie Policy

  • Changes or updates to the Privacy Policy

  • Contact

Information we collect

Below are the different types of information we may collect:

  • Unidentified and non-identifiable information, which may be provided by you during the registration process or collected when you use our Services (“Non-Personal Information”). Non-personal information does not allow us to identify the person from whom it was collected. The Non-Personal Information we collect consists primarily of technical information and aggregated usage information.

  • Information that identifies you individually, that is, information that identifies you or can, with reasonable effort, identify you (“Personal Information”). The Personal Information we collect through our Services includes name, email address, address, telephone number, IP address or other information requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined.

How we collect information

Below are the main methods we use to collect information:

  • We collect information when you use the Services. When you visit our Digital Property or use our Services, we may gather, collect and record such usage, sessions and related information.

  • We collect information that you voluntarily provide to us. For example, we collect information that you provide to us when you contact us directly through any communication channel (for example when you send us an email with a comment or feedback).

  • We may collect information from third party sources as described below.

  • We collect information that you provide to us if you connect to our Services through third-party services like Facebook or Google.

Why we collect information

We use your Personal Information for the following purposes:

  • To provide and operate the Services

  • To develop, personalize and improve our Services

  • To respond to your reactions, requests and queries and provide you with our assistance

  • To analyze demand and usage patterns

  • For other internal, research or statistical purposes

  • To strengthen our data security and fraud prevention capabilities

  • To investigate possible violations, enforce our terms or policies, or comply with any applicable law, regulation, or government authority.

  • To send you updates, notices, promotional materials and other information regarding our Services. If we send you promotional emails, you can opt out of receiving them by clicking on the unsubscribe link in those emails.

Who we share information with

We may share your information with our service providers, in order to operate our Services (for example, storing information on third-party hosting services, providing our technical support, etc.)

We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security matters; (ii) to establish or exercise our rights to defend against legal claims; (iii) to protect our rights, property or personal safety, those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and/or manage your information through our authorized third party service providers (e.g. online service companies), to the extent reasonable for business purposes; Or (vi) to cooperate with third parties to improve your experience. For the avoidance of doubt, we may transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion.

Cookie Policy

A cookie is a file stored on a user’s hard drive when they browse a website. This cookie allows us to better understand the data relating to the user’s browsing habits in order to offer them a better user experience.

If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser.

When you log in, we will also set up several cookies to save your connection information and your screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me,” your connection will persist for two weeks. If you log out of your account, login cookies will be deleted.

In accordance with the GDPR, you can choose to be notified each time a cookie is created, or completely deactivate the transmission of cookies by the site.

When you visit or access our Service, we allow certain third parties to use web beacons, cookies, pixel tags, scripts, tags and other analytics technologies and services (the “Tracking Technologies”). These Tracking Technologies may allow third parties to automatically collect information about you in order to enhance how you navigate our Digital Property, improve its performance and personalize your experience, and for security purposes. and fraud prevention.

A cookie is a file stored on a user’s hard drive when they browse a website. This cookie allows us to better understand the data relating to the user’s browsing habits in order to offer them a better user experience.

Personal informations

Personal Information may be retained, processed and stored outside of Europe if this is necessary for the proper provision of our services and/or if required by law (as explained in more detail below).

How long is information retained

Please note that we retain the information we collect for as long as necessary to provide the Services and to comply with our legal or contractual obligations to you, resolve disputes, and enforce our agreements.

We may correct, complete or delete incomplete or inaccurate information at any time and at our sole discretion.

All direct payment gateways offered by our Digital Property host and used by us comply with the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers, including physical, electronic, and procedural measures.

Regardless of the efforts made and measures taken by us and our host, we cannot and do not guarantee the absolute protection and security of any information that you upload, post or otherwise share with us or anyone.

We encourage you to set strong passwords and to avoid providing us or anyone with sensitive information the disclosure of which you believe could cause you substantial or irreparable harm. Additionally, because email and instant messaging are not recognized as secure forms of communication, we ask and encourage you not to share sensitive information through these methods.

We will only use your personal information for the purposes set out in this Privacy Policy, if:

  • The use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide you with the Services or to provide you with our customer or technical support)

  • It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation

  • It is necessary for us to use your Personal Information for our legitimate interests as a business, provided that such use is at all times proportionate and respectful of your privacy rights.

If you reside in the EU, you can:

  • Request confirmation as to whether or not Personal Information about you is being processed, and access the Personal Information we store about you, as well as certain additional information

  • Request to receive Personal Information that you provide directly to us on a voluntary basis in a structured, commonly used and machine-readable format

  • Request rectification of your Personal Information that is under our control

  • Request deletion of your Personal Information

  • Object to the processing of personal data by us

  • Request restriction of processing of your Personal Information by us

  • File a complaint with a supervisory authority

However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements. If you have general questions about the Personal Information we collect and how we use it, please contact us as provided below.

In connection with providing the Services to our users, we may transfer information to affiliated entities or other third parties across the borders of your country or jurisdiction, to other countries or jurisdictions around the world. By using the Services, you consent to the transfer of your information outside of the EEA.

If you are located in the EEA, your Personal Information may only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection is in place to protect the Information personal. We will take reasonable steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that adequate safeguards are in place so that the risks of unlawful use, modification, deletion, loss or theft of your Personal information is minimized, and that these third parties act at all times in compliance with applicable laws.

Changes or updates to the Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion, and the most current version will always be posted on our website. We encourage you to review this Privacy Policy periodically for any changes. If there are material changes, we will post a notice on our site announcing these changes. Your continued use of the Services following notice of changes to our Site will constitute your acknowledgment and consent to such changes to the Privacy Policy and your agreement to be bound by the terms of any such changes.

Contact us

If you have general questions about the Services or the information we collect about you, or how we use it, contact us:

Art Vu
Vanessa Genachte

Paul Hankar street, 13/3
1180 Brussels